MY SISTER Shipping + Returns
FREE U.S. SHIPPING WITH EVERY OVER $50+
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    Shipping Policy

    Your order will be lovingly shipped to you within 1-3 business days. When your items have been shipped, you will receive an email update with tracking information to easily track your order. We work with major shipping companies such as USPS, UPS, and FedEx to get your package to you as quickly as possible!

    Delivery Options Time Cost

    U.S. Standard Shipping on
    orders under $50

    3-5 business days

    $4.99

    U.S. Standard Shipping on
    orders over $50

    3-5 business days

    FREE

    U.S. Priority Shipping

    1-3 business days

    $9.95

    U.S. Express Shipping

    1 business day

    $29.95

    International Shipping

    7-21 business days

    $20.00 


    Have a question about shipping? Please contact our customer service team at 
    info@mysister.org.



    Return Policy

    MY SISTER offers a 30-Day Return Policy. All apparel must be unwashed and in new condition. All jewelry and lip products are final sale items.

    Certain exclusions apply - promotional apparel items listed as final sale cannot be returned or exchanged.

    If you are not completely satisfied with the fit, style, or quality of a product when it arrives, you can return it within 30 days. We will refund you the amount you paid for the item(s). 

    To make a return, please ship your apparel items to the following address:

    MY SISTER
    1616 West Lake Street
    Minneapolis, MN 55408

    Please include the following inside your return package:

    • A note stating your return request (ex: I want to return these items.)
    • Your order number (ex: SheLivesFree0000)
    • The apparel item(s) you are returning

    We offer free U.S. returns on all orders over $100. If an order is under $100, the buyer is responsible for the return shipping costs.

    We want you to feel completely happy with your MY SISTER order. We listen carefully to feedback from customers, and are continually working to improve our service. Our customer service team is happy to help with all of your return needs.

    Have a return question or need to request a return shipping label for an order over $100? Please contact our customer service team at returns@mysister.org



    Exchange Policy

    MY SISTER offers a 30-Day Exchange Policy. All apparel must be unwashed and in new condition. All jewelry and lip products are final sale items.

    Certain exclusions apply - promotional apparel items listed as final sale cannot be returned or exchanged.

    We want you to feel completely happy with your MY SISTER order. We listen carefully to feedback from customers, and are continually working to improve our service. Our customer service team is happy to help with all of your exchange needs.

    Due to high demand, many of our popular styles sell out quickly. To ensure that we have the product and size you want to exchange for, please contact returns@mysister.org to request an exchange:

    • Include your order number, the item(s) you would like to exchange, and the size(s) you would like to exchange for in your message

    Once your exchange request is accepted, please ship your apparel items to the following address:

    MY SISTER
    1616 West Lake Street
    Minneapolis, MN 55408


    We offer free U.S. exchanges on all orders over $100. If an order is under $100, the buyer is responsible for the exchange shipping costs.

    If you are not completely satisfied with the fit, style or quality of a product when it arrives, you can exchange it within 30 days.

    Have an exchange question or need to request an exchange shipping label for an order over $100? Please contact our customer service team at returns@mysister.org.